We want you to love your skincare. If something isn't quite right, you can request a return within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging, unless agreed with us prior to the return request.
Please note that for hygiene and safety reasons, we're unable to accept returns of opened or used skincare products unless they are faulty.
Start your return or exchange
Use the form below to find your order and submit your return or exchange request — you'll just need your email address and order number.
Exchanges
Prefer a swap instead of a refund? You can exchange your item for a different size, or for another product entirely — just choose the exchange option when submitting your request.
If your replacement costs less than the item you're returning, we'll refund the difference once your return has been received and checked. If it costs more, you'll receive an invoice by email for the difference — you're welcome to pay this once we've confirmed your return has arrived with us. Your replacement will be dispatched as soon as your return has been checked and any balance settled.
What happens next
Our team will review your request within 24 hours (often sooner). Once approved, you'll receive an email with everything you need to send your item back to us.
Please pack your item securely and include a note of your order number inside the parcel.
Once we have received your item and it has undergone checks, and we are satisfied that the item is unopened and unused (unless agreed with us prior), we will process your refund to your original payment method. Please allow up to 10 working days for the refund to appear in your account, depending on your bank or card provider.
If you have any questions about a return or exchange, please email us and our team will be happy to help.